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Privacy Policy

Updated 12/9/2015

BrandVia Alliance, Inc. operates web stores on behalf of client companies as the authorized merchant of branded promotional merchandise.

This privacy policy applies to brandvia.com owned and operated by BrandVia Alliance, Inc. (“BrandVia”, “us”, “we”). This privacy policy describes how BrandVia collects and uses the personal information you provide on our web site: brandvia.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

BrandVia Alliance, Inc. complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. BrandVia Alliance, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view BrandVia Alliance, Inc.’s certification, please visit http://www.export.gov/safeharbor/.

Information Collection and Use

Information BrandVia gathers on these sites is strictly limited to the information we need to accept, process and fulfill orders on this site, to provide customer service, to monitor and evaluate the site’s activity and performance, and to provide reports to the clients on whose behalf we operate the web store.

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address

We may also collect the following information from you:

  • Information about your business such as company name, company size, business type
  • Demographic information such as education, gender, interests and zip code

We may also provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you, therefore, have a choice of whether or not to disclose this information. The requested information typically includes contact information (such as email address or phone number), and demographic information (such as zip code).

We use this information to contact you if you indicate that you were not satisfied with a product or service you received from us, and to evaluate the overall user satisfaction of our programs.

Cookies and Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by BrandVia and our analytics partners, affiliates, or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, and to remember users’ settings (e.g. language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use Local Shared Objects, such as Flash cookies, to store content information and preferences. Third parties with whom we partner to provide certain features on our website, or to display advertising based upon your web browsing activity, use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.

BrandVia does not share personally identifiable information we gather from this site with any other entity, public or private, for any reason, except in the investigation of fraudulent activity working with financial institutions and law enforcement.

We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If BrandVia is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

User Access and Choice

You may elect to have your personal information completely removed from this database by e-mailing us at customerservice@brandvia.com with your request.

If you wish to access, correct, update or remove any personal information about you that may be in our records, please send us e-mail at customerservice@brandvia.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page. We will respond to your request to access within 30 days.

We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at customerservice@brandvia.com.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of BrandVia. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Referrals

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. BrandVia does not store this information.

Your friend may contact us at customerservice@brandvia.com to request that we remove this information from our database.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

brandvia.com is operated by BrandVia Alliance, Inc.
Customer Service: customerservice@brandvia.com
Telephone: (408) 955 1750,
M-F 8:30 a.m. to 5:00 p.m. PST, Excluding holidays.
Mailing Address:
BrandVia Fulfillment Center, Attn. Customer Service
2159 Bering Drive, San Jose, CA 95131

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