Retail Store Associate

Menlo Park, CA
Full-time


POSITION SUMMARY

Our ideal candidate is great with customers has a winning attitude and expectation of success. They are enthusiastic, responsive, upbeat, confident, self-motivated, and focused on customer satisfaction. Often they will need to work independently, however this position is connected to our headquarters team a few miles away. Being a team player and willingness to pitch in at all levels is extremely important.

POSITION RESPONSIBILITIES / STANDARDS

  • Retail and customer-interface experience is key
  • Point-of-Sale (Square) equipment experience, including handling returns/exchanges
  • Cash management and balancing a register
  • Visual merchandising experience to create effective item displays
  • Cheerful, courteous, helpful attitude with all customers, every time
  • Excellent communication and problem-solving skills
  • Effective listening and questioning skills in helping customers shop
  • Ability to learn and convey product features/pricing for a wide variety of items
  • Understanding customers’ immediate need and matching product to those needs
  • Work within the culture and rule-set of the client’s campus
  • Understand client’s brand guidelines and marketing initiatives. Keep internal teams updated with any new initiatives
  • Build rapport with supporting client staff: mailroom, etc.
  • Can operate and transact quickly and accurately especially during peak hours
  • Work closely with customers to develop relationships, understand their overall needs and solve issues
  • Develop strategies designed to enhance the shopping experience
  • Seek to streamline the transaction and shopping process for ease and customer satisfaction
  • Occasional event support at client site and annual inventory; which can be outside of normal working hours
  • Restocking, re-folding and organization of the storage room
  • Communicate inventory status and stock need to Store Manager
  • Place re-orders for merchandise as stock levels dictate, interface with customer service
  • Lifting and moving boxes up to 35 pounds on occasion
  • Proficiency in standard Microsoft Office applications: Excel, Word, PowerPoint, as well as email, etc.
  • Maintains and conducts themselves in a professional manner at all times
  • Be open to supporting the Store Manager with reorders and other tasks, as needed.

WORK ENVIRONMENT:

  • Retail store – professional

QUALIFICATIONS:

  • Two + years of retail experience or customer service
  • High School diploma

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