Privacy Policy

TRUSTe

Last modified 11/2/2022

This privacy policy applies to web sites owned and operated by BrandVia Alliance, Inc. (“BrandVia”, “us”, “we”, “our”) and to web stores which are operated by us on behalf of our clients as the authorized merchant of branded promotional merchandise. This privacy policy describes how BrandVia collects, shares, secures and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Information Collection and Use

Information BrandVia gathers on these sites is strictly limited to the information we need to accept, process and fulfill orders on this site, to provide customer service, to monitor and evaluate the site’s activity and performance, and to provide reports to the clients on whose behalf we operate the web store.

We may collect the following personal information from you:

  • Contact information, such as: name, email address, mailing address, phone number
  • Billing information, such as: credit card number, billing address
  • Shipping information, such as: ship-to address, notes, and contact information

We may also collect the following information from you:

  • Information about your business, such as: company name, company size, business type
  • Demographic information, such as: education, gender, interests and zip code

We may also collect, from you, the following personal information about your contacts: name, physical address, phone number. When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us using our Data Erasure Form.

We may also provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you, therefore, have a choice of whether to disclose this information. The requested information typically includes contact information (such as email address or phone number), and demographic information (such as zip code).

We use this information to contact you if you indicate that you were not satisfied with a product or service you received from us, to evaluate the overall user satisfaction of our programs, or to offer you additional services. We store the information we collect on servers located in the United States of America.

Cookies and Tracking Technologies

BrandVia only uses cookies that help the website to function and to track how you interact with our website. We may receive reports from our partners based on the use of these technologies on an individual as well as aggregated basis. You can use the Cookie Settings link in the footer to manage your cookies, and to view our cookie declaration table with a description of the cookies we use.

As is true of most websites, we gather certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

We do not display advertising on our website, and we will not use your information for advertising purposes.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.

BrandVia does not share personally identifiable information we gather from this site with any other entity, public or private, except as required to provide the services described above. We will not sell or give away any lists or other data that we may retain, and we do not purchase such information from other sources.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If BrandVia is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

User Access and Choice

You may elect to have your personal information completely removed from our database by using our Data Erasure Form.

Upon request, BrandVia will provide you with information about whether we hold any of your personal information. If you wish to access, correct, update, or remove any personal information about you that may be in our records, please fill out the aforementioned form with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security on our website, you may use the information on our Contact page to reach us.

Links to 3rd Party Sites

Our sites include links to other websites whose privacy practices may differ from those of BrandVia. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Referrals

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. BrandVia does not store this information.

Social Media Widgets

Our website may include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs, that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

EU-U.S. Privacy Shield

BrandVia Alliance Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from the European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List.

BrandVia Alliance Inc. is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. BrandVia Alliance Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, BrandVia Alliance Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

If you are visiting the Sites from outside the United States, please be aware that the information we collect may be transferred to, processed, and stored on our servers in the United States in accordance with this Privacy Policy and applicable law. The data protection laws and regulations applicable to your Personal Information that is transferred to the United States may be different from the laws in your country of residence.

To ensure an appropriate level of protection of your Personal Data, we enter into data processing and data transfer agreements with our affiliated entities and third-party service providers outside of the EU/EEA that incorporate the provisions of the Standard Contractual Clauses approved by the EU Commission or implement other appropriate safeguards with them.

Changes to This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, or how we handle your personal data, you may use the information on our Contact page to reach us. Alternatively, you may contact us by either of the following means:

  • By Mail: Attn: Office of the Data Protection Officer, 2159 Bering Drive, San Jose, CA 95131 USA
  • By Phone: +1-408-955-0500 (M-F 8:30 AM to 5:00 PM PST, excluding holidays)

You also have the right to lodge a complaint with your national Data Protection Authority.

We will respond to all requests, inquiries or concerns within thirty (30) days.